Seller and contact
The seller is SIA Luxury Box (registration No. 40203576014), registered address Raiņa iela 87–92, Jūrmala, LV-2016, Latvia. Floriena Luxury SPA salon: Marijas iela 16, Riga. Questions and complaints: info@floriena.lv, +371 297 12 149.
Offers, prices and orders
You can buy a gift card or prepay for a treatment for yourself or as a gift. Before payment, the cart shows the selected items, their prices in euros, the gift-card value if it differs from the amount paid, the delivery method and fee, and the total. An order is paid only when payment is confirmed. MakeCommerce processes payments; we do not receive your payment-card details.
Gift cards and validity
A gift card is valid for six months from purchase. Its expiry date and unique code appear on the card. A value card can be used for Floriena services; a treatment card is for the named treatment. If an offer applies, such as paying €50 for a card worth €65, both figures are shown before payment. The recipient's treatment card does not show the price. Please contact us before booking to ask about a remaining balance or changing a treatment.
Delivery
After payment is confirmed, we email an electronic gift card to the buyer or their chosen recipient. A physical card can be collected free at the salon or sent to a selected Omniva locker for €3.50 in Latvia or €7.50 in Lithuania or Estonia. We normally prepare a physical card for collection or hand it to Omniva within one business day; transit time depends on Omniva. If the email does not arrive, check spam and contact us.
Treatment appointments
Prepayment or buying a gift card does not automatically reserve a time. We agree the treatment date and time separately by phone, email or WhatsApp. If you cannot attend, let us know as early as possible; there is currently no fixed rescheduling deadline.
Right of withdrawal
For a distance purchase, consumers generally have 14 days to withdraw without giving a reason. For a service, the period runs from the contract date; for physical goods, from receipt. Legal exceptions apply, including, in certain circumstances, a fully performed service begun with the consumer's express consent. Receiving an electronic gift card does not by itself mean the withdrawal right is lost. Tell us at info@floriena.lv or use the online form below before the deadline. You may use your own wording; include your name, contact details, order number or purchase description, and purchase date.
Refunds and complaints
Floriena does not offer extra voluntary refunds, but this does not limit statutory withdrawal or other consumer rights. Where withdrawal applies, we refund payments received, including standard delivery, without undue delay and within 14 days after notice, using the original payment method unless agreed otherwise. For a physical card, the law may allow us to wait until we receive it back or evidence that it was sent. Send complaints to info@floriena.lv; if unresolved, you can contact Latvia's Consumer Rights Protection Centre.
Floriena Luxury SPA · Marijas iela 16, Rīga