Privacy policy
How Floriena handles enquiry, order and website visitor information.
Controller and contact
The data controller is SIA Luxury Box (registration No. 40203576014), registered address Raiņa iela 87–92, Jūrmala, LV-2016, Latvia. For privacy questions, email info@floriena.lv.
Data we receive
Forms and orders provide your name, email, phone, message, chosen treatment and preferred time, order items, payment status, and gift recipient or Omniva delivery details when supplied. A withdrawal notice provides your name, email, order number or purchase description, and any additional information you enter. MakeCommerce processes payments; Floriena's site does not receive payment-card details. Technical data includes the request time and session information needed to run the site.
Purposes and legal bases
We use data to answer enquiries, arrange treatments, take and fulfil orders, issue and deliver gift cards, process withdrawal notices, and meet accounting duties. The bases are steps you request before a contract, performance of a contract and legal obligations. A purchase confirmation is part of order fulfilment, not marketing consent.
Recipients
Sites/Cloudflare hosts the website, Garmtech provides email, MakeCommerce handles payments and Omniva delivers physical cards. With your consent, Google Analytics and Microsoft Clarity provide site analytics. We share only the data each provider needs. If you use WhatsApp or a map link, that provider also processes data under its own policy. Some providers may process data outside the European Economic Area with applicable data-protection safeguards.
Analytics and cookies
Essential features work without analytics consent. Google Analytics and Microsoft Clarity load only after you choose “Accept analytics”; you can change this through “Cookie settings”. With consent, we measure page views, treatment and cart actions, successful form submissions, contact-option clicks, and the value and items of confirmed purchases. Clarity provides site-use recordings and heatmaps; form entries are masked. We do not send form or WhatsApp message contents to analytics. These tools do not load in the private test preview.
Retention
We keep order and payment data as long as needed to fulfil the contract and resolve legal claims. Latvian accounting law generally requires accounting source documents for at least five years. We keep enquiry and correspondence data until the matter is resolved and then only as long as objectively needed for related claims. Google Analytics is set to retain event data for 2 months and user data for 14 months; new user activity resets the latter period. These controls do not affect most aggregated standard reports.
Your rights
Where applicable, you may request access, correction, deletion, restriction or portability of your data. You may object to processing based on legitimate interests and withdraw analytics consent. Email info@floriena.lv. You may complain to the Latvian Data State Inspectorate.
Floriena Luxury SPA · Marijas iela 16, Rīga